FAQs

1. What materials are your jewelry made of?

Our jewelry is crafted using high-quality materials such as 925 sterling silver, solid gold, gold vermeil, and carefully selected gemstones . Each piece is designed to balance beauty, durability, and everyday comfort.

2. Is your jewelry hypoallergenic?

Yes. Most of our pieces are nickel-free and hypoallergenic , making them suitable for sensitive skin. If you have specific allergies, feel free to contact us before purchasing.

3. Will the jewelry tarnish over time?

All jewelry may naturally tarnish over time, especially when exposed to moisture, perfume, or chemicals. With proper care and storage , your jewelry will maintain its beauty for years.

4. How should I care for my jewelry?

To keep your jewelry in the best condition:

  • Avoid contact with water, perfume, and chemicals

  • Store pieces separately in a dry place

  • Gently clean with a soft cloth after wearing

5. Do you offer customization or personalization?

Yes. We offer custom and personalized jewelry options, including engraving and bespoke designs. Please note that customized items may require additional production time.

6. Can I order jewelry as a gift?

Absolutely. Our jewelry makes a perfect gift for special occasions. Many items come with elegant packaging , and gift messages can be added at checkout.

7. What is your production and delivery time?

  • In-stock items : Usually ship within 3–5 business days

  • Customized items : Production time varies and will be confirmed after order placement

Shipping times depend on your location and selected shipping method.

8. Do you ship internationally?

Yes, we offer worldwide shipping . International shipping times and customs duties may vary by country.

9. What is your return policy?

We offer a 60-day return policy for eligible items. Jewelry must be unworn and returned in original condition. Please note that customized and engraved pieces are non-returnable .

10. What should I do if my item arrives damaged?

If your jewelry arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund as quickly as possible.